Last updated: 04 October 2026
1. Cancellation
Plans and memberships are prepaid for a fixed period and do not auto-renew. You can stop using a plan at any time; it simply ends on its expiry date.
2. Refunds
Membership fees, plan fees and credit packs are non-refundable once the benefit is delivered to your account, except as described below.
We will always refund in full:
- a payment charged more than once for the same order;
- a payment that was deducted but the plan or credits were not delivered within 24 hours;
- any payment we cancel because of an error on our side.
3. Lead quality
If a lead you unlocked is a duplicate, spam or an invalid number, report it from your CRM. Verified cases receive a replacement credit.
4. How refunds are paid
Approved refunds go back to the original payment method through Razorpay or Cashfree within 5–7 working days after approval.
5. Contact
Write to hello@gottilo.com with your invoice number, or use the contact page.
